REPAIR TECHNICIAN - SATURDAY AVAILABILITY REQUIRED

The Device Shop is excited to open it's first Connecticut location in Westport.

As a result, we are looking for our first associate to join our team. A Technical Associate is responsible for diagnosing and performing repairs on a wide range of devices including: phones, ipads, laptops, gaming systems, etc. A Technical Associate is responsible for remaining informed and educated on newly released, upcoming technology in the industry. Additionally, they are responsible for cross training additional technical staff members to ensure that the store is prepared to repair a variety of devices.

Technical Skills

• Repair experience with a wide range of devices: phones, laptops, tablets, gaming systems, etc.
• Proficient in soldering (preferred, but not required)
• Ability to perform back glass replacements on iPhones with laser machine (required or willing to learn)
• Ability to research repair techniques for new or uncommon devices

Additional Skills & Requirements

• Ability to work independently
• Excellent verbal and written communication skills
• Resourceful and motivated with a desire to learn
• Maintain a clean, quality store appearance and workstation
• Consistently and accurately use the Point-Of-Sale (POS) system to enter, track, and close all client transactions
• Maintaining the privacy and confidentiality of all client data

Sales

• Personable, solution-based selling skills
• Provide exceptional customer service
• Ability to up-sell a customer
• Ability to convert phone call and email inquiries into sales
• Ability to communicate effectively and professionally with customers over the phone, via email, and in-store
• Effectively and professionally handle customer complaints
• High School Diploma
• Some college or technical training preferred but not necessary
• Job Type: Cell Phone and Computer Repair Technician

Technician Performance Metrics

For performance evaluations, the following will be considered.

• Financial performance of the store
• Attendance and promptness
• Compliance with policies and procedures
• Satisfactory performance of the duties and responsibilities listed above
• Number of faulty repairs and broken devices
• Average repair times
• Professional demeanor towards customers, especially when handling customer complaints
• Overall attitude and teamwork

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• No nights
• Weekends as needed

Supplemental pay types:

• Bonus opportunities
• Tips

Education:

• High school or equivalent (Preferred)

Experience:

• Computer repair: 2 years (Preferred)
• Phone repair: 2 years (Required)
• Tablet repair: 2 years (Required)

Ability to Relocate:

• Westport, CT 06888: Relocate before starting work (Required)

Work Location: In person